For individuals, character is destiny. For organizations, culture is destiny.
TONY HSIEHFor individuals, character is destiny. For organizations, culture is destiny.
TONY HSIEHWhatever you are thinking, think bigger.
TONY HSIEHHelp shape the stories that people are telling about you.
TONY HSIEHI made a list of the happiest periods of my life & I realized that none of them involve money.
TONY HSIEHThe best businesses are really ones that can combine passion, profits, and purpose.
TONY HSIEHOur belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
TONY HSIEHGood businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
TONY HSIEHLaunching a business is kind of like a motorboat: You can go very quickly and turn fast.
TONY HSIEHWe decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
TONY HSIEHYour brand is your culture.
TONY HSIEHBusiness is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
TONY HSIEHThings are never as bad or as good as they seem.
TONY HSIEHHelp inspire people to realize they are capable of changing the world.
TONY HSIEHWhatever you’re thinking, think bigger.
TONY HSIEHWhat’s the best way to build a brand for the long term? In a word: culture.
TONY HSIEHEvery employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
TONY HSIEH