I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
TONY HSIEHMoney alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
More Tony Hsieh Quotes
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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Customer service shouldn’t just be A department, it should be the entire company.
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What’s the best way to build a brand for the long term? In a word: culture.
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Most innovation comes from outside your industry applied to your own
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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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Whatever you are thinking, think bigger.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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Chase the vision, not the money, the money will end up following you.
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Stop chasing the money and start chasing the passion.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Without conscious and deliberate effort, inertia always wins.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
TONY HSIEH