For individuals, character is destiny. For organizations, culture is destiny.
TONY HSIEHGood businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
More Tony Hsieh Quotes
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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The best businesses are really ones that can combine passion, profits, and purpose.
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To never forget that the most important thing in life is the quality of life we lead.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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What’s the best way to build a brand for the long term? In a word: culture.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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Help shape the stories that people are telling about you.
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Customer service shouldn’t just be A department, it should be the entire company.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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SEO expertise is a core need for today’s online businesses.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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