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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.

Tony Hsieh

The brand is just a lagging indicator of a company’s culture.
TONY HSIEH

Brand Company Culture
Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
TONY HSIEH

Company Employee End Engagement Profit Purpose See
Things are never as bad or as good as they seem.
TONY HSIEH

Appearance Bad Goodness
The best businesses are really ones that can combine passion, profits, and purpose.
TONY HSIEH

Best Business Combination Purpose
For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
TONY HSIEH

Environment Myself People Role Work
Most innovation comes from outside your industry applied to your own
TONY HSIEH

Industry Innovation Yourself
The best leaders are servant leaders – they serve those they lead.
TONY HSIEH

Leadership Service
SEO expertise is a core need for today’s online businesses.
TONY HSIEH

Business Day Digital Need Online
Your culture is your brand.
TONY HSIEH

Brand Culture One Liner
I’d rather spend money on things that improve the customer experience than on marketing.
TONY HSIEH

Customer Improvement Marketing Money
Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
TONY HSIEH

Company Culture Customer Employee Print Yourself
A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
TONY HSIEH

Big Business Quick Yourself
Customer service shouldn’t just be A department, it should be the entire company.
TONY HSIEH

Company Customer Department Service
Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
TONY HSIEH

Balance Business Decision Growth Learning Mistake Quick
Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
TONY HSIEH

Customer Forget Hope People Place Service Start
I made a list of the happiest periods of my life & I realized that none of them involve money.
TONY HSIEH

Happiness Life Money Myself

Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.

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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.

Related Topics

Popular Authors

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