Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
TONY HSIEHBusinesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
More Tony Hsieh Quotes
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Things are never as bad or as good as they seem.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Customer service shouldn’t just be A department, it should be the entire company.
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A great brand is a story that never stops unfolding.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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For individuals, character is destiny. For organizations, culture is destiny.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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The brand is just a lagging indicator of a company’s culture.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Most innovation comes from outside your industry applied to your own
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