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Business is like tennis. Those who serve well win.

Ken Blanchard

Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
KEN BLANCHARD

Company Management Time
Start your day with good intentions and set yourself up for a good attitude. It’s not what happens to you that matters but how you respond.
KEN BLANCHARD

Attitude Goodness Intention Reaction
When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
KEN BLANCHARD

Encouragement Generosity Kindness People Touch
If you don’t seek perfection, you can never reach excellence.
KEN BLANCHARD

Excellence Perfection Seek
When you’re committed to something, you accept no excuses, only results.
KEN BLANCHARD

Acceptance Commitment Yourself
Successful organizations have one common central focus: Customers.
KEN BLANCHARD

Focus Success
Present thinking people kill the future.
KEN BLANCHARD

Future Kill People Present Technology Thinking
Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARD

Department Job Service
If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
KEN BLANCHARD

Business Company Decision People Responsible
Vision comes alive when everyone sees where his or her contribution makes a difference.
KEN BLANCHARD

Difference Vision Worth
The cure for too much to do is solitude and silence.
KEN BLANCHARD

Silence Solitude
As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
KEN BLANCHARD

Important Leadership Relationship Yourself
All good performance starts with clear goals.
KEN BLANCHARD

Goal Goodness Inspirational One Liner
Don’t wait until people do things exactly right before you praise them.
KEN BLANCHARD

People Praise Wait
Empowerment is all about letting go so that others can get going.
KEN BLANCHARD

Empowerment Let Go Success
Have I done what is really important today?
KEN BLANCHARD

Important Myself

Business is like tennis. Those who serve well win.

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Business is like tennis. Those who serve well win.

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