Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARDPeople don’t mind being challenged to do better if they know the request is coming from a caring heart.
More Ken Blanchard Quotes
-
-
Everyday do something in relation to everything that’s important to you.
KEN BLANCHARD -
Things not worth doing are not worth doing well.
KEN BLANCHARD -
Start your day with good intentions and set yourself up for a good attitude. It’s not what happens to you that matters but how you respond.
KEN BLANCHARD -
Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
KEN BLANCHARD -
The key to successful leadership today is influence, not authority.
KEN BLANCHARD -
In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
KEN BLANCHARD -
If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
KEN BLANCHARD -
Do your best to succeed and push the limits without violating them.
KEN BLANCHARD -
Honesty is telling the truth to ourselves and others. Integrity is living that truth.
KEN BLANCHARD -
The cure for too much to do is solitude and silence.
KEN BLANCHARD -
Perpetual prosperity comes to those who help others.
KEN BLANCHARD -
When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
KEN BLANCHARD -
People who feel good about themselves produce good results.
KEN BLANCHARD -
None of us is as smart as all of us.
KEN BLANCHARD -
The best minute you spend is the one you invest in people.
KEN BLANCHARD