The only job security you have today is your commitment to continuous personal improvement.
KEN BLANCHARDIf we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
More Ken Blanchard Quotes
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Customer service should not be a department, customer service is everyone’s job.
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Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
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If you don’t seek perfection, you can never reach excellence.
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People don’t mind being challenged to do better if they know the request is coming from a caring heart.
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We are not just our behavior. We are the person managing our behavior.
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One of the deepest principles of life and leadership: it’s not about you.
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You have the power to help people become winners.
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A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
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Your game is only as good as your practice.
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Catching people doing things right is a powerful management concept.
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Take what you do seriously, but yourself lightly.
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Business is like tennis. Those who serve well win.
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Do your best to succeed and push the limits without violating them.
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If you want your people to be responsible, be responsive to their needs.
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We can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.
KEN BLANCHARD