Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARDThe greatest leaders mobilize others by coalescing people around a shared vision.
More Ken Blanchard Quotes
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The best way to develop responsibility in people is to give them responsibility.
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When you’re committed to something, you accept no excuses, only results.
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Have I done what is really important today?
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Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
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If becoming a high performing organization is the destination, leadership is the engine.
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You have the power to help people become winners.
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We are not just our behavior. We are the person managing our behavior.
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Don’t wait until people do things exactly right before you praise them.
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Feedback is the breakfast of champions.
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As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
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Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
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Nice guys may appear to finish last, but usually they are running a different race.
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Your mind and a computer have one thing in common: neither of them know the difference between the truth and what you tell it.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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The only job security you have today is your commitment to continuous personal improvement.
KEN BLANCHARD






