No one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARDWe can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.
More Ken Blanchard Quotes
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Real communication happens when people feel safe.
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Catch people in the act of doing something right.
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When you’re committed to something, you accept no excuses, only results.
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Knowing where you are going is the first step to getting there.
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Do your best to succeed and push the limits without violating them.
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Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
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Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
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Empowerment is all about letting go so that others can get going.
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What we give our attention to, grows.
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As a manager the important thing is not what happens when you are there, but what happens when you are not there.
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Business is like tennis. Those who serve well win.
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People who feel good about themselves produce good results.
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Catching people doing things right is a powerful management concept.
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Successful organizations have one common central focus: Customers.
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Don’t quack like a duck, soar like an eagle.
KEN BLANCHARD