No one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARDIf you want to know why your people are not performing well, step up to the mirror and take a peek.
More Ken Blanchard Quotes
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Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
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As a manager the important thing is not what happens when you are there, but what happens when you are not there.
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Asking for other’s guidance helps you see what you may not be able to see. It’s always important to check your ego and ask for help.
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Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
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The greatest leaders mobilize others by coalescing people around a shared vision.
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Life is special when you reach out beyond yourself to be a true servant leader for others.
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Nice guys may appear to finish last, but usually they are running a different race.
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Knowing where you are going is the first step to getting there.
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Your role as a leader is even more important than you might imagine. You have the power to help people become winners.
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The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.
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If you don’t seek perfection, you can never reach excellence.
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Business is like tennis. Those who serve well win.
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Feedback is the breakfast of champions.
KEN BLANCHARD