People don’t mind being challenged to do better if they know the request is coming from a caring heart.
KEN BLANCHARDIf you want to know why your people are not performing well, step up to the mirror and take a peek.
More Ken Blanchard Quotes
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The key to successful leadership today is influence, not authority.
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When you’re committed to something, you accept no excuses, only results.
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Successful organizations have one common central focus: Customers.
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When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
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Empowerment is all about letting go so that others can get going.
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Don’t wait until people do things exactly right before you praise them.
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Effective team leaders adjust their style to provide what the group can’t provide for itself.
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All good performance starts with clear goals.
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Your role as a leader is even more important than you might imagine. You have the power to help people become winners.
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Vision comes alive when everyone sees where his or her contribution makes a difference.
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Humility does not mean you think less of yourself. It means you think of yourself less.
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Business is like tennis. Those who serve well win.
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Customer service should not be a department, customer service is everyone’s job.
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Don’t quack like a duck, soar like an eagle.
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Real communication happens when people feel safe.
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