Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARDIt never hurts to toot your own horn once in a while.
More Ken Blanchard Quotes
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Things not worth doing are not worth doing well.
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Your role as a leader is even more important than you might imagine. You have the power to help people become winners.
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If becoming a high performing organization is the destination, leadership is the engine.
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We are not just our behavior. We are the person managing our behavior.
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As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
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Real communication happens when people feel safe.
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Start your day with good intentions and set yourself up for a good attitude. It’s not what happens to you that matters but how you respond.
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Before something can become a habit it must first be practiced as a discipline.
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Leadership is not something you do to people. It’s something you do with people.
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Learning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.
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Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
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Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
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Catch people in the act of doing something right.
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Nice guys may appear to finish last, but usually they are running a different race.
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Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
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