For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
KEN BLANCHARDFor a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
KEN BLANCHARDWhen you’re committed to something, you accept no excuses, only results.
KEN BLANCHARDNice guys may appear to finish last, but usually they are running a different race.
KEN BLANCHARDWe can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.
KEN BLANCHARDNo one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARDPerpetual prosperity comes to those who help others.
KEN BLANCHARDThe cure for too much to do is solitude and silence.
KEN BLANCHARDLearning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.
KEN BLANCHARDDon’t quack like a duck, soar like an eagle.
KEN BLANCHARDVision comes alive when everyone sees where his or her contribution makes a difference.
KEN BLANCHARDDo your best to succeed and push the limits without violating them.
KEN BLANCHARDLeadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
KEN BLANCHARDMost companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
KEN BLANCHARDPeople don’t mind being challenged to do better if they know the request is coming from a caring heart.
KEN BLANCHARDEveryday do something in relation to everything that’s important to you.
KEN BLANCHARDThe best minute you spend is the one you invest in people.
KEN BLANCHARD