No one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARDStart your day with good intentions and set yourself up for a good attitude. It’s not what happens to you that matters but how you respond.
More Ken Blanchard Quotes
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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Purpose can never be about achievement; it is much bigger.
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Real communication happens when people feel safe.
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Whether you like it or not, you will leave a leadership legacy.
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Humility does not mean you think less of yourself. It means you think of yourself less.
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Effective team leaders adjust their style to provide what the group can’t provide for itself.
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Too many leaders act as if the sheep. Their people are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.
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If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
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What we give our attention to, grows.
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Start your day with good intentions and set yourself up for a good attitude. It’s not what happens to you that matters but how you respond.
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For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
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We can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.
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None of us is as smart as all of us.
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Learning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.
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People don’t mind being challenged to do better if they know the request is coming from a caring heart.
KEN BLANCHARD