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Successful organizations have one common central focus: Customers.

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Marilyn Monroe Paulo Coelho Abraham Lincoln C. S. Lewis Khalil Gibran Charlie Chaplin Gautama Buddha Isaac Newton

No one can make you serve customers well. That’s because great service is a choice.
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Choice Greatness Service
Have I done what is really important today?
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Important Myself
The key to successful leadership today is influence, not authority.
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Authority Inspirational Leadership Success
Purpose can never be about achievement; it is much bigger.
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Achievement Bigger Purpose
When you stop learning you stop growing.
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Growth Learning Yourself
For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
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Inspirational Leadership Positive
Catch people in the act of doing something right.
KEN BLANCHARD

Act People Right
Effective team leaders adjust their style to provide what the group can’t provide for itself.
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Leadership Style Team
If you want your people to be responsible, be responsive to their needs.
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Need People Responsible
A river without banks is a large puddle.
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One Liner River
What we give our attention to, grows.
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Attention Growth One Liner
Humility does not mean you think less of yourself. It means you think of yourself less.
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Courage Deep Inspirational Wisdom Yourself
The best way to develop responsibility in people is to give them responsibility.
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Development People Responsibility
Empowerment is all about letting go so that others can get going.
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Empowerment Let Go Success
Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
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Empowerment Knowledge Mean Skill Team
When you’re committed to something, you accept no excuses, only results.
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Acceptance Commitment Yourself

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