We are not in the coffee business serving people, we are in the people business serving coffee.
HOWARD SCHULTZAny business today that embraces the status quo as an operating principle is going to be on a death march.
More Howard Schultz Quotes
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I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.
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If you pour your heart into your work, or into any worthy enterprise, you can achieve dreams others may think impossible.
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But when you really believe-in yourself, in your dream-you just have to do everything you possibly can to take control and make your vision a reality. No great achievement happens by luck.
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When we began Starbucks, what I wanted to try to do was to create a set of values, guiding principles, and culture.
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Work should be personal. For all of us. Not just for the artist and entrepreneur. Work should have meaning for the accountant, the construction worker, the technologist, the manager and the clerk.
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Beverages have to be created. And they’re created by looking at what trend is in, say, the fashion industry – what color’s hot right now.
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It’s one thing to dream, but when the moment is right, you’ve got to be willing to leave what’s familiar and go out to find your own sound.
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The challenge of the retail business is the human condition.
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Always challenge the old ways.
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If you want to achieve widespread impact and lasting value, be bold.
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I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.
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Success is best when it is shared.
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You must find something that you deeply love and are passionate about and are willing to sacrifice a lot to achieve.
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Every step of the way, I made a point to underpromise and overdeliver. In the long run, that’s the only way to ensure security in any job.
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When companies fail, or fail to grow, it’s almost always because they don’t invest in the people, the systems, and the processes they need.
HOWARD SCHULTZ