We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information.
HOWARD SCHULTZAt an early age, my mother gave me this feeling that anything is possible, and I believe that.
More Howard Schultz Quotes
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Every step of the way, I made a point to underpromise and overdeliver. In the long run, that’s the only way to ensure security in any job.
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In times of adversity and change, we really discover who we are and what we’re made of.
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We have no patent on anything we do and anything we do can be copied by anyone else. But you can’t copy the heart and the soul and the conscience of the company.
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Sometimes you have to create the thing you want to be part of.
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People around the world, they want the authentic Starbucks experience.
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You cant build any kind of organization if you’re not going to surround yourself with people who have experience and skill base beyond your own.
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A great business has to have a conscience. You have to know who you are and who you are not.
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Don’t settle! Embrace a dream–and keep dreaming. Don’t be a bystander. Take it personally.
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At its core, I believe leadership is about instilling confidence in others.
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If you want to achieve widespread impact and lasting value, be bold.
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Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
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When companies fail, or fail to grow, it’s almost always because they don’t invest in the people, the systems, and the processes they need.
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Success is something that has to be earned every day.
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Success is the by-product when you work toward the target.
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Success is best when it is shared.
HOWARD SCHULTZ