Any business today that embraces the status quo as an operating principle is going to be on a death march.
HOWARD SCHULTZMy mother taught me something at a young age – she said ‘you are the company you keep.’ To define yourself by some label or some level of resources – that’s pretty shallow.
More Howard Schultz Quotes
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The challenge of the retail business is the human condition.
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We want passion for our business.. workers who can interpret and execute our mission, who want to build a career, not just take a temporary job.
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Good results is not an entitlement. It has to be earned and earned each individual working day via the lens of humility.
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Victory is much more meaningful when it comes not just from one person, but from the joint achievements of many.
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Starbucks trying to build a different kind of company around the balance of profitably and benevolence. A social conscience. And that isn’t a program it has to be a way of life.
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If you want to achieve widespread impact and lasting value, be bold.
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Cutting prices or putting things on sale is not sustainable business strategy.
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And with the right mentor, don’t be afraid to expose your vulnerabilities. Admit you don’t know what you don’t know. When you acknowledge your weaknesses and ask for advice, you’ll be surprised how much others will help.
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People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.
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We would take something old and tired and common – coffee – and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.
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Success is something that has to be earned every day.
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I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.
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Risk more than others think safe.
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We have no patent on anything we do and anything we do can be copied by anyone else. But you can’t copy the heart and the soul and the conscience of the company.
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Hiring people is an art, not a science, and resumes can’t tell you whether someone will fit into a company’s culture.
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