Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
HOWARD SCHULTZWe want passion for our business.. workers who can interpret and execute our mission, who want to build a career, not just take a temporary job.
More Howard Schultz Quotes
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If you want to achieve widespread impact and lasting value, be bold.
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One of the fundamental aspects of leadership, I realized more and more, is the ability to instill confidence in others when you yourself are feeling insecure.
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When we began Starbucks, what I wanted to try to do was to create a set of values, guiding principles, and culture.
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This may sound a bit naive, but I got here by believing in big dreams.
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Success is empty if you arrive at the finish line alone.
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And with the right mentor, don’t be afraid to expose your vulnerabilities. Admit you don’t know what you don’t know. When you acknowledge your weaknesses and ask for advice, you’ll be surprised how much others will help.
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We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.
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We have no patent on anything we do and anything we do can be copied by anyone else. But you can’t copy the heart and the soul and the conscience of the company.
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I don’t have any secret sauce and I’m no smarter than anyone else. I will say I have surrounded myself with unbelievable talent that has made my job easier.
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Good results is not an entitlement. It has to be earned and earned each individual working day via the lens of humility.
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My mother taught me something at a young age – she said ‘you are the company you keep.’ To define yourself by some label or some level of resources – that’s pretty shallow.
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The challenge of the retail business is the human condition.
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Europe has always represented a major strategic opportunity to achieve our goal of creating and building an enduring global brand.
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People around the world, they want the authentic Starbucks experience.
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Effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.
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