Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
TOM PETERSEven a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
TOM PETERSThe idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
TOM PETERSThe race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
TOM PETERSAppreciation, applause, approval, respect – we all love it!
TOM PETERSThe world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
TOM PETERSThe good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
TOM PETERSSmile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
TOM PETERSLeaders trust their guts. “Intuition” is one of those good words that has gotten a bad rap. For some reason, intuition has become a “soft” notion.
TOM PETERSOh Lord, there it is again. The question;” What kind of business should I start?” Incidentially, it has a twin that also sets me off: “What should I specialize in during the second year of my MBA studies?”
TOM PETERSAs a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
TOM PETERSIt may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
TOM PETERSExcellent firms don’t believe in excellence – only in constant improvement and constant change.
TOM PETERSThe dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
TOM PETERSA vibrant, rich, growing corpus of public-domain books is a vital public good – similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
TOM PETERSI believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
TOM PETERSWe cannot innovate without opening the door to havoc.
TOM PETERS