The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. EDWARDS DEMINGThe emphasis should be on why we do a job.
More W. Edwards Deming Quotes
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In 1945, the world was in a shambles. American companies had no competition.
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The emphasis should be on why we do a job.
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What should be the aim of management? What is their job?
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Any manager can do well in an expanding market.
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Customers that boast about your project or service, and that bring friends with them.
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All anyone asks for is a chance to work with pride.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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Hold everybody accountable? Ridiculous!
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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It is not necessary to change. Survival is not mandatory.
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When a system is stable, telling the worker about mistakes is only tampering.
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A bad system will beat a good person every time.
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Quality is everyone’s responsibility.
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I am forever learning and changing.
W. EDWARDS DEMING