You should not ask questions without knowledge.
W. EDWARDS DEMINGAny manager can do well in an expanding market.
More W. Edwards Deming Quotes
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Quality’ means what will sell and do a customer some good – at least try to.
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The emphasis should be on why we do a job.
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If you do not know how to ask the right question, you discover nothing.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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It is not necessary to change. Survival is not mandatory.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Hold everybody accountable? Ridiculous!
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In 1945, the world was in a shambles. American companies had no competition.
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The sure way to increase productivity is to better administrate man and machine.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Eliminate numerical quotas, including Management by Objectives.
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Lack of knowledge… that is the problem.
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We are here to make another world.
W. EDWARDS DEMING