If you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMINGYou know the cost of replacing it, but not the cost of a dissatisfied customer.
More W. Edwards Deming Quotes
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Lack of knowledge… that is the problem.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Quality’ means what will sell and do a customer some good – at least try to.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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What should be the aim of management? What is their job?
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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Quality is pride of workmanship.
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No one knows the cost of a defective product – don’t tell me you do.
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It is not necessary to change. Survival is not mandatory.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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All anyone asks for is a chance to work with pride.
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It is not enough to do your best; you must know what to do, and then do your best.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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We are here to make another world.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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In 1945, the world was in a shambles. American companies had no competition.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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People don’t like to make mistakes.
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A bad system will beat a good person every time.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Any manager can do well in an expanding market.
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Innovation comes from the producer – not from the customer.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. EDWARDS DEMING