The big problems are where people don’t realise they have one in the first place.
W. EDWARDS DEMINGThe big problems are where people don’t realise they have one in the first place.
W. EDWARDS DEMINGWe are here to make another world.
W. EDWARDS DEMINGInnovation comes from the producer – not from the customer.
W. EDWARDS DEMINGThe prevailing system of management has crushed fun out of the workplace.
W. EDWARDS DEMINGIt is not necessary to change. Survival is not mandatory.
W. EDWARDS DEMINGIt is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMINGI predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. EDWARDS DEMINGEliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMINGIf you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMINGA bad system will beat a good person every time.
W. EDWARDS DEMINGPeople don’t like to make mistakes.
W. EDWARDS DEMINGQuality is everyone’s responsibility.
W. EDWARDS DEMINGIf you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. EDWARDS DEMINGWhat should be the aim of management? What is their job?
W. EDWARDS DEMINGAmerican management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMINGHold everybody accountable? Ridiculous!
W. EDWARDS DEMING