A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMINGYou should not ask questions without knowledge.
More W. Edwards Deming Quotes
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In 1945, the world was in a shambles. American companies had no competition.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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What should be the aim of management? What is their job?
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Any manager can do well in an expanding market.
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You can not define being exactly on time.
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Quality’ means what will sell and do a customer some good – at least try to.
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Hold everybody accountable? Ridiculous!
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When a system is stable, telling the worker about mistakes is only tampering.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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The sure way to increase productivity is to better administrate man and machine.
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Profit in business comes from repeat customers.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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You should not ask questions without knowledge.
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Innovation comes from the producer – not from the customer.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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The big problems are where people don’t realise they have one in the first place.
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No one knows the cost of a defective product – don’t tell me you do.
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The prevailing system of management has crushed fun out of the workplace.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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All anyone asks for is a chance to work with pride.
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We are here to make another world.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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The emphasis should be on why we do a job.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
W. EDWARDS DEMING