Profit in business comes from repeat customers.
W. EDWARDS DEMINGQuality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
More W. Edwards Deming Quotes
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Quality is everyone’s responsibility.
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A bad system will beat a good person every time.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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What should be the aim of management? What is their job?
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You can not define being exactly on time.
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Quality is pride of workmanship.
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Learning is not compulsory… neither is survival.
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Quality’ means what will sell and do a customer some good – at least try to.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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No one knows the cost of a defective product – don’t tell me you do.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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In 1945, the world was in a shambles. American companies had no competition.
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Export anything to a friendly country except American management.
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If you do not know how to ask the right question, you discover nothing.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Hold everybody accountable? Ridiculous!
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Customers that boast about your project or service, and that bring friends with them.
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People don’t like to make mistakes.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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The sure way to increase productivity is to better administrate man and machine.
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Lack of knowledge… that is the problem.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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When a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMING