The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. EDWARDS DEMINGQuality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
More W. Edwards Deming Quotes
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Quality is pride of workmanship.
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The prevailing system of management has crushed fun out of the workplace.
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All anyone asks for is a chance to work with pride.
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A bad system will beat a good person every time.
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You can not define being exactly on time.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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If you do not know how to ask the right question, you discover nothing.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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No one knows the cost of a defective product – don’t tell me you do.
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Whenever there is fear, you will get wrong figures.
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Innovation comes from the producer – not from the customer.
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What should be the aim of management? What is their job?
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Learning is not compulsory… neither is survival.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Export anything to a friendly country except American management.
W. EDWARDS DEMING






