If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. EDWARDS DEMINGIf you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. EDWARDS DEMINGEliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMINGThe result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMINGExport anything to a friendly country except American management.
W. EDWARDS DEMINGI am forever learning and changing.
W. EDWARDS DEMINGRational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMINGQuality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
W. EDWARDS DEMINGThe prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMINGIf you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMINGWhenever there is fear, you will get wrong figures.
W. EDWARDS DEMINGResearch shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. EDWARDS DEMINGLack of knowledge… that is the problem.
W. EDWARDS DEMINGIt is not necessary to change. Survival is not mandatory.
W. EDWARDS DEMINGIf you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMINGAny manager can do well in an expanding market.
W. EDWARDS DEMINGIn Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
W. EDWARDS DEMING