When a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMINGThe big problems are where people don’t realise they have one in the first place.
More W. Edwards Deming Quotes
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Learning is not compulsory… neither is survival.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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The emphasis should be on why we do a job.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Quality’ means what will sell and do a customer some good – at least try to.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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In 1945, the world was in a shambles. American companies had no competition.
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We are here to make another world.
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You can not define being exactly on time.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Eliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMING