Export anything to a friendly country except American management.
W. EDWARDS DEMINGThe big problems are where people don’t realise they have one in the first place.
More W. Edwards Deming Quotes
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I am forever learning and changing.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Lack of knowledge… that is the problem.
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When a system is stable, telling the worker about mistakes is only tampering.
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Eliminate numerical quotas, including Management by Objectives.
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Any manager can do well in an expanding market.
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Innovation comes from the producer – not from the customer.
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The prevailing system of management has crushed fun out of the workplace.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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It is not enough to do your best; you must know what to do, and then do your best.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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The sure way to increase productivity is to better administrate man and machine.
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People don’t like to make mistakes.
W. EDWARDS DEMING