Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMINGWhen a system is stable, telling the worker about mistakes is only tampering.
More W. Edwards Deming Quotes
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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What should be the aim of management? What is their job?
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You can not define being exactly on time.
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The prevailing system of management has crushed fun out of the workplace.
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A bad system will beat a good person every time.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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If you do not know how to ask the right question, you discover nothing.
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The big problems are where people don’t realise they have one in the first place.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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The sure way to increase productivity is to better administrate man and machine.
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Export anything to a friendly country except American management.
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We are here to make another world.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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All anyone asks for is a chance to work with pride.
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Profit in business comes from repeat customers.
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Learning is not compulsory… neither is survival.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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It is not necessary to change. Survival is not mandatory.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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People don’t like to make mistakes.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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It is not enough to do your best; you must know what to do, and then do your best.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
W. EDWARDS DEMING