The sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMINGCustomer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
More W. Edwards Deming Quotes
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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It is not necessary to change. Survival is not mandatory.
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Any manager can do well in an expanding market.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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No one knows the cost of a defective product – don’t tell me you do.
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The prevailing system of management has crushed fun out of the workplace.
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A bad system will beat a good person every time.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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The emphasis should be on why we do a job.
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Profit in business comes from repeat customers.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Hold everybody accountable? Ridiculous!
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Innovation comes from the producer – not from the customer.
W. EDWARDS DEMING