The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMINGMy mother was my biggest role model. She taught me to hate waste. We never wasted anything.
More W. Edwards Deming Quotes
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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All anyone asks for is a chance to work with pride.
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Customers that boast about your project or service, and that bring friends with them.
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What should be the aim of management? What is their job?
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We are here to make another world.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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A bad system will beat a good person every time.
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You can not define being exactly on time.
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Quality’ means what will sell and do a customer some good – at least try to.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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People don’t like to make mistakes.
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Learning is not compulsory… neither is survival.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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If you do not know how to ask the right question, you discover nothing.
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You should not ask questions without knowledge.
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The emphasis should be on why we do a job.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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I am forever learning and changing.
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The prevailing system of management has crushed fun out of the workplace.
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It is not enough to do your best; you must know what to do, and then do your best.
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The sure way to increase productivity is to better administrate man and machine.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Quality is everyone’s responsibility.
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Eliminate numerical quotas, including Management by Objectives.
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Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMING