If you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMINGMy mother was my biggest role model. She taught me to hate waste. We never wasted anything.
More W. Edwards Deming Quotes
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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People don’t like to make mistakes.
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Whenever there is fear, you will get wrong figures.
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The big problems are where people don’t realise they have one in the first place.
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What should be the aim of management? What is their job?
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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The emphasis should be on why we do a job.
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I am forever learning and changing.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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You should not ask questions without knowledge.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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No one knows the cost of a defective product – don’t tell me you do.
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It is not necessary to change. Survival is not mandatory.
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If you do not know how to ask the right question, you discover nothing.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
W. EDWARDS DEMING






