Learning is not compulsory… neither is survival.
W. EDWARDS DEMINGPeople with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
More W. Edwards Deming Quotes
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Customers that boast about your project or service, and that bring friends with them.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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It is not necessary to change. Survival is not mandatory.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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All anyone asks for is a chance to work with pride.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Export anything to a friendly country except American management.
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In 1945, the world was in a shambles. American companies had no competition.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Any manager can do well in an expanding market.
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Profit in business comes from repeat customers.
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Quality is everyone’s responsibility.
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You should not ask questions without knowledge.
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It is not enough to do your best; you must know what to do, and then do your best.
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Eliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMING