Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
TONY HSIEHGet the culture right, and everything else just falls into place.
More Tony Hsieh Quotes
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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What’s the best way to build a brand for the long term? In a word: culture.
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SEO expertise is a core need for today’s online businesses.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
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For individuals, character is destiny. For organizations, culture is destiny.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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The brand is just a lagging indicator of a company’s culture.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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Most innovation comes from outside your industry applied to your own
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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