A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
TONY HSIEHBusiness is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
More Tony Hsieh Quotes
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SEO expertise is a core need for today’s online businesses.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Customer service shouldn’t just be A department, it should be the entire company.
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Whatever you’re thinking, think bigger.
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Your culture is your brand.
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The best leaders are servant leaders – they serve those they lead.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Most innovation comes from outside your industry applied to your own
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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To never forget that the most important thing in life is the quality of life we lead.
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Stop chasing the money and start chasing the passion.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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The brand is just a lagging indicator of a company’s culture.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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Things are never as bad or as good as they seem.
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What’s the best way to build a brand for the long term? In a word: culture.
TONY HSIEH