The best businesses are really ones that can combine passion, profits, and purpose.
TONY HSIEHIf someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
More Tony Hsieh Quotes
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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Without conscious and deliberate effort, inertia always wins.
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Chase the vision, not the money, the money will end up following you.
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Stop chasing the money and start chasing the passion.
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Get the culture right, and everything else just falls into place.
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Whatever you’re thinking, think bigger.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
TONY HSIEH