“Customer service shouldn’t just be A department, it should be the entire company.”

Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).

I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.

Chase the vision, not the money, the money will end up following you.

Help shape the stories that people are telling about you.

If there are too many competitors, even if you’re the best it’s a lot harder to win.

Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.

I’d rather spend money on things that improve the customer experience than on marketing.

Whatever you’re thinking, think bigger.

For individuals, character is destiny. For organizations, culture is destiny.

We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.

Launching a business is kind of like a motorboat: You can go very quickly and turn fast.

Learn by doing. Theory is nice, but nothing replaces actual experience.

Most innovation comes from outside your industry applied to your own

Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.

Stop chasing the money and start chasing the passion.

Don’t be cocky. Don’t be flashy. There’s always someone better than you.

The company you keep has a large influence on the situations you bring to yourself. Birds of a feather flock together.

To read a writer is for me not merely to get an idea of what he says, but to go off with him and travel in his company.

You might be afraid of being alone now. But soon you will be afraid of having the wrong people as company.

In other people’s company I felt I was dull, gloomy, unwelcome, at once bored and boring.

Truth is not to be found outside. No teacher, no scripture can give it to you. It is inside you and if you wish to attain it, seek your own company. Be with yourself.

A good date is when you are intoxicated with each other’s company and everything becomes good in the world.

Never outsource your happiness to someone else. Derive it from within by enjoying your own company.

When you enjoy your own company, being alone is no longer lonely.