Help inspire people to realize they are capable of changing the world.
TONY HSIEHCustomer service shouldn’t just be A department, it should be the entire company.
More Tony Hsieh Quotes
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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Just figure out what your personal values are then just make those the corporate values.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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Stop chasing the money and start chasing the passion.
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Envision, create, and believe in your own universe, and the universe will form around you.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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Without conscious and deliberate effort, inertia always wins.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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For individuals, character is destiny. For organizations, culture is destiny.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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SEO expertise is a core need for today’s online businesses.
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Help shape the stories that people are telling about you.
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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Whatever you’re thinking, think bigger.
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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
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Get the culture right, and everything else just falls into place.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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Your culture is your brand.
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What’s the best way to build a brand for the long term? In a word: culture.
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Things are never as bad or as good as they seem.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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