Catching people doing things right is a powerful management concept.
KEN BLANCHARDNo one can make you serve customers well. That’s because great service is a choice.
More Ken Blanchard Quotes
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Your game is only as good as your practice.
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When you stop learning you stop growing.
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Things not worth doing are not worth doing well.
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In fact, Jesus is mentioned 75 times in the Koran.
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If becoming a high performing organization is the destination, leadership is the engine.
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The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.
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If you don’t seek perfection, you can never reach excellence.
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Business is like tennis. Those who serve well win.
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One of the deepest principles of life and leadership: it’s not about you.
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Effective team leaders adjust their style to provide what the group can’t provide for itself.
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The key to successful leadership today is influence, not authority.
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Start your day with good intentions and set yourself up for a good attitude. It’s not what happens to you that matters but how you respond.
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Customer service should not be a department, customer service is everyone’s job.
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For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
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Whether you like it or not, you will leave a leadership legacy.
KEN BLANCHARD






