If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. EDWARDS DEMINGIf you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. EDWARDS DEMINGPeople with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
W. EDWARDS DEMINGDeclining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
W. EDWARDS DEMINGMy mother was my biggest role model. She taught me to hate waste. We never wasted anything.
W. EDWARDS DEMINGLearning is not compulsory… neither is survival.
W. EDWARDS DEMINGAll anyone asks for is a chance to work with pride.
W. EDWARDS DEMINGThe big problems are where people don’t realise they have one in the first place.
W. EDWARDS DEMINGAmerican management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMINGI predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. EDWARDS DEMINGWhen a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMINGIt is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMINGIn Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
W. EDWARDS DEMINGProfit in business comes from repeat customers.
W. EDWARDS DEMINGWhat should be the aim of management? What is their job?
W. EDWARDS DEMINGQuality is everyone’s responsibility.
W. EDWARDS DEMINGThe emphasis should be on why we do a job.
W. EDWARDS DEMING