I am forever learning and changing.
W. EDWARDS DEMINGI am forever learning and changing.
W. EDWARDS DEMINGWhen a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMINGThe big problems are where people don’t realise they have one in the first place.
W. EDWARDS DEMINGMy mother was my biggest role model. She taught me to hate waste. We never wasted anything.
W. EDWARDS DEMINGAll anyone asks for is a chance to work with pride.
W. EDWARDS DEMINGA bad system will beat a good person every time.
W. EDWARDS DEMINGQuality is everyone’s responsibility.
W. EDWARDS DEMINGExport anything to a friendly country except American management.
W. EDWARDS DEMINGIf you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMINGPeople don’t like to make mistakes.
W. EDWARDS DEMINGIf you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. EDWARDS DEMINGSo nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
W. EDWARDS DEMINGIf you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMINGNo one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMINGQuality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMINGYour workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
W. EDWARDS DEMING