Learning is not compulsory… neither is survival.
W. EDWARDS DEMINGThe average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
More W. Edwards Deming Quotes
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Eliminate numerical quotas, including Management by Objectives.
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I am forever learning and changing.
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Export anything to a friendly country except American management.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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When a system is stable, telling the worker about mistakes is only tampering.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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The emphasis should be on why we do a job.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Customers that boast about your project or service, and that bring friends with them.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Lack of knowledge… that is the problem.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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We are here to make another world.
W. EDWARDS DEMING






