All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMINGThe average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
More W. Edwards Deming Quotes
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Eliminate numerical quotas, including Management by Objectives.
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Quality is everyone’s responsibility.
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The emphasis should be on why we do a job.
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Lack of knowledge… that is the problem.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Profit in business comes from repeat customers.
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Customers that boast about your project or service, and that bring friends with them.
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Learning is not compulsory… neither is survival.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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It is not necessary to change. Survival is not mandatory.
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A bad system will beat a good person every time.
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In 1945, the world was in a shambles. American companies had no competition.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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You can not define being exactly on time.
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Any manager can do well in an expanding market.
W. EDWARDS DEMING