No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMINGI predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
More W. Edwards Deming Quotes
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Hold everybody accountable? Ridiculous!
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Profit in business comes from repeat customers.
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You can not define being exactly on time.
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Any manager can do well in an expanding market.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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People don’t like to make mistakes.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Quality is pride of workmanship.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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The prevailing system of management has crushed fun out of the workplace.
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Quality’ means what will sell and do a customer some good – at least try to.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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A bad system will beat a good person every time.
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Export anything to a friendly country except American management.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
W. EDWARDS DEMING






