All anyone asks for is a chance to work with pride.
W. EDWARDS DEMINGYou can not define being exactly on time.
More W. Edwards Deming Quotes
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What should be the aim of management? What is their job?
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A bad system will beat a good person every time.
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Hold everybody accountable? Ridiculous!
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Quality is everyone’s responsibility.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Quality’ means what will sell and do a customer some good – at least try to.
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You should not ask questions without knowledge.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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If you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMING