Customers that boast about your project or service, and that bring friends with them.
W. EDWARDS DEMINGYou can not define being exactly on time.
More W. Edwards Deming Quotes
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The emphasis should be on why we do a job.
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Profit in business comes from repeat customers.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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It is not enough to do your best; you must know what to do, and then do your best.
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The prevailing system of management has crushed fun out of the workplace.
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What should be the aim of management? What is their job?
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Lack of knowledge… that is the problem.
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It is not necessary to change. Survival is not mandatory.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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You should not ask questions without knowledge.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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The sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMING