Rational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMINGYou can not define being exactly on time.
More W. Edwards Deming Quotes
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Any manager can do well in an expanding market.
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The big problems are where people don’t realise they have one in the first place.
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A bad system will beat a good person every time.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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All anyone asks for is a chance to work with pride.
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We are here to make another world.
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People don’t like to make mistakes.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Export anything to a friendly country except American management.
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The prevailing system of management has crushed fun out of the workplace.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Profit in business comes from repeat customers.
W. EDWARDS DEMING