A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMINGYou can not define being exactly on time.
More W. Edwards Deming Quotes
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Lack of knowledge… that is the problem.
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You can not define being exactly on time.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Quality is pride of workmanship.
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No one knows the cost of a defective product – don’t tell me you do.
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The big problems are where people don’t realise they have one in the first place.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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In 1945, the world was in a shambles. American companies had no competition.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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Customers that boast about your project or service, and that bring friends with them.
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Profit in business comes from repeat customers.
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What should be the aim of management? What is their job?
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When a system is stable, telling the worker about mistakes is only tampering.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Quality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMING






