The prevailing system of management has crushed fun out of the workplace.
W. EDWARDS DEMINGInnovation comes from the producer – not from the customer.
More W. Edwards Deming Quotes
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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It is not necessary to change. Survival is not mandatory.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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The sure way to increase productivity is to better administrate man and machine.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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I am forever learning and changing.
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Learning is not compulsory… neither is survival.
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Eliminate numerical quotas, including Management by Objectives.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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You should not ask questions without knowledge.
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Lack of knowledge… that is the problem.
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The big problems are where people don’t realise they have one in the first place.
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Hold everybody accountable? Ridiculous!
W. EDWARDS DEMING