If you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMINGLack of knowledge… that is the problem.
More W. Edwards Deming Quotes
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Hold everybody accountable? Ridiculous!
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You can not define being exactly on time.
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The emphasis should be on why we do a job.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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A bad system will beat a good person every time.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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You should not ask questions without knowledge.
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Innovation comes from the producer – not from the customer.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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The prevailing system of management has crushed fun out of the workplace.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Lack of knowledge… that is the problem.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
W. EDWARDS DEMING