Customers that boast about your project or service, and that bring friends with them.
W. EDWARDS DEMINGLack of knowledge… that is the problem.
More W. Edwards Deming Quotes
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Hold everybody accountable? Ridiculous!
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In 1945, the world was in a shambles. American companies had no competition.
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You can not define being exactly on time.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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The sure way to increase productivity is to better administrate man and machine.
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Quality’ means what will sell and do a customer some good – at least try to.
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Quality is pride of workmanship.
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What should be the aim of management? What is their job?
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It is not enough to do your best; you must know what to do, and then do your best.
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Export anything to a friendly country except American management.
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The emphasis should be on why we do a job.
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A bad system will beat a good person every time.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
W. EDWARDS DEMING






