Help inspire people to realize they are capable of changing the world.
TONY HSIEHIf someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
More Tony Hsieh Quotes
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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Stop chasing the money and start chasing the passion.
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Your brand is your culture.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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Customer service shouldn’t just be A department, it should be the entire company.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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SEO expertise is a core need for today’s online businesses.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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The brand is just a lagging indicator of a company’s culture.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
TONY HSIEH






