Get the culture right, and everything else just falls into place.
TONY HSIEHIf someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
More Tony Hsieh Quotes
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Stop chasing the money and start chasing the passion.
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Help inspire people to realize they are capable of changing the world.
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Just figure out what your personal values are then just make those the corporate values.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Help shape the stories that people are telling about you.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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What’s the best way to build a brand for the long term? In a word: culture.
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