Stop chasing the money and start chasing the passion.
TONY HSIEHIf someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
More Tony Hsieh Quotes
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Inspire other communities and cities to reinvent themselves.
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Your brand is your culture.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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To never forget that the most important thing in life is the quality of life we lead.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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I’d rather spend money on things that improve the customer experience than on marketing.
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