Problems are just mile markers. Each one we pass means we’ve gotten better.
TONY HSIEHIf someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
More Tony Hsieh Quotes
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Chase the vision, not the money, the money will end up following you.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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I’d rather spend money on things that improve the customer experience than on marketing.
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SEO expertise is a core need for today’s online businesses.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Whatever you’re thinking, think bigger.
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Whatever you are thinking, think bigger.
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To never forget that the most important thing in life is the quality of life we lead.
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Most innovation comes from outside your industry applied to your own
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