Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
TONY HSIEHThe ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
More Tony Hsieh Quotes
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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Zappos is a customer service company that just happens to sell shoes.
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To never forget that the most important thing in life is the quality of life we lead.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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What’s the best way to build a brand for the long term? In a word: culture.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Help inspire people to realize they are capable of changing the world.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Envision, create, and believe in your own universe, and the universe will form around you.
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Most innovation comes from outside your industry applied to your own
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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