Get the culture right, and everything else just falls into place.
TONY HSIEHIf you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
More Tony Hsieh Quotes
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Whatever you’re thinking, think bigger.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
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Your culture is your brand.
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Most innovation comes from outside your industry applied to your own
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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To never forget that the most important thing in life is the quality of life we lead.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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Customer service shouldn’t just be A department, it should be the entire company.
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Just figure out what your personal values are then just make those the corporate values.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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Your brand is your culture.
TONY HSIEH






