Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
TONY HSIEHHopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
More Tony Hsieh Quotes
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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What’s the best way to build a brand for the long term? In a word: culture.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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The brand is just a lagging indicator of a company’s culture.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Get the culture right, and everything else just falls into place.
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Your brand is your culture.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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