A great brand is a story that never stops unfolding.
TONY HSIEHI thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
More Tony Hsieh Quotes
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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The best leaders are servant leaders – they serve those they lead.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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For individuals, character is destiny. For organizations, culture is destiny.
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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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Get the culture right, and everything else just falls into place.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Zappos is a customer service company that just happens to sell shoes.
TONY HSIEH