Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
TONY HSIEHI thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
More Tony Hsieh Quotes
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Help shape the stories that people are telling about you.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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Without conscious and deliberate effort, inertia always wins.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Things are never as bad or as good as they seem.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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To never forget that the most important thing in life is the quality of life we lead.
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A great brand is a story that never stops unfolding.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Customer service shouldn’t just be A department, it should be the entire company.
TONY HSIEH