Get the culture right, and everything else just falls into place.
TONY HSIEHStop chasing the money and start chasing the passion.
More Tony Hsieh Quotes
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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
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Most innovation comes from outside your industry applied to your own
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Chase the vision, not the money, the money will end up following you.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Whatever you’re thinking, think bigger.
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What’s the best way to build a brand for the long term? In a word: culture.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Help shape the stories that people are telling about you.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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I’d rather spend money on things that improve the customer experience than on marketing.
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The brand is just a lagging indicator of a company’s culture.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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