Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
TONY HSIEHDon’t be cocky. Don’t be flashy. There’s always someone better than you.
More Tony Hsieh Quotes
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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SEO expertise is a core need for today’s online businesses.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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For individuals, character is destiny. For organizations, culture is destiny.
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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Envision, create, and believe in your own universe, and the universe will form around you.
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I’d rather spend money on things that improve the customer experience than on marketing.
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