Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
TONY HSIEHDon’t be cocky. Don’t be flashy. There’s always someone better than you.
More Tony Hsieh Quotes
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Envision, create, and believe in your own universe, and the universe will form around you.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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Your culture is your brand.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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To never forget that the most important thing in life is the quality of life we lead.
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Whatever you’re thinking, think bigger.
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Chase the vision, not the money, the money will end up following you.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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Without conscious and deliberate effort, inertia always wins.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
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Help inspire people to realize they are capable of changing the world.
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What’s the best way to build a brand for the long term? In a word: culture.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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