Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
TONY HSIEHDon’t be cocky. Don’t be flashy. There’s always someone better than you.
More Tony Hsieh Quotes
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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Whatever you’re thinking, think bigger.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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I’d rather spend money on things that improve the customer experience than on marketing.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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Customer service shouldn’t just be A department, it should be the entire company.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
TONY HSIEH