Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
TONY HSIEHDon’t be cocky. Don’t be flashy. There’s always someone better than you.
More Tony Hsieh Quotes
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I’d rather spend money on things that improve the customer experience than on marketing.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Help inspire people to realize they are capable of changing the world.
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Most innovation comes from outside your industry applied to your own
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Without conscious and deliberate effort, inertia always wins.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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The best leaders are servant leaders – they serve those they lead.
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Things are never as bad or as good as they seem.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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For individuals, character is destiny. For organizations, culture is destiny.
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