The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
TOM PETERSHave you set high standards in the past that make it clear what level of performance you demand?
More Tom Peters Quotes
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Become a “learning organization”. Shuck your arrogance – “if it isn’t our idea, it can’t be that good” – and become a determined copycat/ adapter/ enhancer.
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Leaders understand the ultimate power of relationships.
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TRUST, not technology, is the issue of the decade.
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We cannot innovate without opening the door to havoc.
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Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
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If you love your company and love what you do, you will serve your customers better-period!
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Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
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Like it or not – and often we don’t – power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation.
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You can’t think your way out of a box; you’ve got to act.
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The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.
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The whole secret to our success is being able to con ourselves into believing that we’re going to change the world because statistically we are unlikely to do it.
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…high end does not necessarily equal high price. It’s a matter of attitude.
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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Gandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their “personal style” was their “brand.” (“It” starts with personal style of the tip-top leadership team.
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
TOM PETERS