The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
TOM PETERSHave you set high standards in the past that make it clear what level of performance you demand?
More Tom Peters Quotes
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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Oh Lord, there it is again. The question;” What kind of business should I start?” Incidentially, it has a twin that also sets me off: “What should I specialize in during the second year of my MBA studies?”
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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does.
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The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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Execution Excellence! (Show up on time! Leave last!)
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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Rewards should go to teams as a whole.
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The populations of most cities around the world continue to grow. The reasonspeople congregate in cities are various and complex, and the dawn of the digital age has not put much of adamper on the human urge to congregate.
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The principal reason, invariably, most “successful” giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact,
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Passion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is likely to see you through the 17-hour days (month after month) and the painful mistakes that are part and parcel of the start-up process.
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Become a “learning organization”. Shuck your arrogance – “if it isn’t our idea, it can’t be that good” – and become a determined copycat/ adapter/ enhancer.
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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
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Hire attitude train skills.
TOM PETERS