Listen while you can, so that you can lead when you must.
TOM PETERSBut there’s no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
More Tom Peters Quotes
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Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
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You can only improve what you measure.
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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Like it or not – and often we don’t – power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation.
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Cost does not equal value… and low cost parts decrease brand equity for a very long time.
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Integrity may be about little things as much or more than big ones.
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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I’m fundamentally not interested in the Fortune 500 companies – in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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He who makes the quickest, coolest prototypes reigns!
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Leaders understand the ultimate power of relationships.
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Print-based libraries developed in an age of scarce printed resources.
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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Celebrate what you want to see more of.
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Community. A friend started a real estate brokerage a few years ago. By the time she’d added her second employee, she was a pillar of her 35,000-person community.
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