Become a “learning organization”. Shuck your arrogance – “if it isn’t our idea, it can’t be that good” – and become a determined copycat/ adapter/ enhancer.
TOM PETERSCustomers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
More Tom Peters Quotes
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I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information.
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Authority never matches responsibility. That’s one of the great myths and delusions of all times. Winning managers and individual performers at all levels know that effectiveness means building your own network and creating your own authority.
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If you love your company and love what you do, you will serve your customers better-period!
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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Sorry, but those are two of the most profoundly upsetting questions anyone can ask – upsetting because the answer should be obvious: Do what turns you on, not what the statistics say is best.
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Hire attitude train skills.
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The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
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Treat the customer as an appreciating asset.
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Organizations exist to serve. Period. Leaders live to serve. Period.
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You can’t think your way out of a box; you’ve got to act.
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Leaders understand the ultimate power of relationships.
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TRUST, not technology, is the issue of the decade.
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The principal reason, invariably, most “successful” giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact,
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Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
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The simple act of paying positive attention to people has a great deal to do with productivity.
TOM PETERS