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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.

Tom Peters

Integrity may be about little things as much or more than big ones.
TOM PETERS

Integrity Littles May
If you love your company and love what you do, you will serve your customers better-period!
TOM PETERS

Better Business Love Passion Period
You can only improve what you measure.
TOM PETERS

Improve Measure Only People Possible
…high end does not necessarily equal high price. It’s a matter of attitude.
TOM PETERS

Attitide Attitude Matter
The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
TOM PETERS

Culture Mistake Punishment
If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
TOM PETERS

Clean Desk Company Nuts Office Policy
Community. A friend started a real estate brokerage a few years ago. By the time she’d added her second employee, she was a pillar of her 35,000-person community.
TOM PETERS

Business Person Real School Second
Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
TOM PETERS

Better Body Feel Soul
TRUST, not technology, is the issue of the decade.
TOM PETERS

Decades Issues Technology
Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
TOM PETERS

Business Customer Genuine Kings Silly
The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
TOM PETERS

Best Economy Home Secret Today
All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
TOM PETERS

Facts Life Reinvented White
Portability of lots of information should not be underestimated.
TOM PETERS

Information Portability Should
South Africa has all the tools to compete in the new global village – an eager workforce, ready to take on any challenge.
TOM PETERS

Challenges Competition Tools
The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
TOM PETERS

Average Differences Imagination
Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
TOM PETERS

Business Design Poor Process Quality

The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.

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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.

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