Formula for success: under promise and over deliver.
TOM PETERSWhat have you done lately – this week – to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?
More Tom Peters Quotes
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I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information.
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Like it or not – and often we don’t – power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation.
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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How do you achieve excellence?…Stop doing non-excellent stuff!
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The thing that keeps a business ahead of the competition is excellence in execution.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Cost does not equal value… and low cost parts decrease brand equity for a very long time.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
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Effective listening is a professional achievement-achieved only through hard work.
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Something mysterious happens to a curious, fully engaged mind – and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered
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Don’t let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it — with bazookas as well as sniper’s rifles.
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Lists simplify, clarify, edify.
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Business ceases to be work when you’re chasing a dream that has engorged you. (“Work should be more fun than fun” – Noel Coward.) And if the passion isn’t there. then biotech and plumbing will be equal drags.
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What you decide not to do is probably more important that what you decide to do.
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