Excellent firms don’t believe in excellence – only in constant improvement and constant change.
TOM PETERSExcellent firms don’t believe in excellence – only in constant improvement and constant change.
TOM PETERSWho comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
TOM PETERSDot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
TOM PETERSFor me, reading is reading.
TOM PETERSThe good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
TOM PETERSHe who makes the quickest, coolest prototypes reigns!
TOM PETERSDavid Ogilvy contends that the greatest ad copywriters are marked by an insatiable curiosity ‘about every subject under the sun.’
TOM PETERSI believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
TOM PETERSThe best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
TOM PETERSEffective listening is a professional achievement-achieved only through hard work.
TOM PETERSThe populations of most cities around the world continue to grow. The reasonspeople congregate in cities are various and complex, and the dawn of the digital age has not put much of adamper on the human urge to congregate.
TOM PETERSWhat is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
TOM PETERSVision is dandy, but sustainable company excellence comes from a huge stable of able managers.
TOM PETERSThe delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
TOM PETERSMomentum is a fragile force. Its worst enemy: procrastination. Its best friend: a deadline (think Election Day). Implication no. 1 (and there is no no. 2): Get to work! NOW!
TOM PETERSUltimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).
TOM PETERS